Good Service Is Good Business : 7 Strategi Sederhana Menuju Sukses / Catherine DeVrye M. Prihminto Widodo (Penerjemah) text Jakarta : Gramedia Pustaka Utama, 1997 ind Judul asli : Good Service Is Good Business : 7 Simple Strategies For Success Judul asli : Good Service Is Good Business : 7 Simple Strategies For Success Manajemen Bisnis URN:ISBN:979-605-670-4